To collect data from your Jira system, you will need to be logged in to the Jira instance that you would like to connect to. Add have your Jira URL to hand e.g. https://serviceclarity.atlassian.net
Although ServiceClarity can connect with your Jira system using any user credentials you provide we strongly recommend that you create a specific user account for ServiceClarity. This enables you to control the Jira projects and data that can be accessed by ServiceClarity from within Jira - for example a Jira user for ServiceClarity does not need write access nor does it need access to projects that will not be tracked from ServiceClarity.
From the ServiceClarity application you can create as many connections to your Jira system as you need. As you build your library of Jira KPIs you may find that grouping similar sets of Jira data into separate Jira connections is a useful way to manage data for specific projects or types of issues, etc. In the screenshot below you can see multiple types of Jira connections within ServiceClarity that separate out the data for different types of issues:
To create a connection navigate to the new connection page: https://app.serviceclarity.com/new-connection.html and select Connect on a Jira connection. A Custom JIRA Cloud Connection has no filters added whereas a JIRA Bugs connection adds a filter to get all Bugs.
You will be guided through steps to set up your connection:
Your newly created connection will show a set of suggested KPIs (where available). To start tracking just click Add to add them to this connection. Or you can add new KPIs through the Add new KPI button.
The data collection options can be edited to filter the base connection data. Filtering on a specific Jira Project and the Issue types to be tracked. Here you can also add individual workflow states that relate to your individual instance plus an advanced area for adding a base JQL filter if needed.