• jql  - a ServiceClarity JQL filter to find the JIRA issues of interest

  • sla  - the name of the JIRA ServiceDesk SLA


  • The average remaining SLA time in seconds of JIRA ServiceDesk issues returned by the JQL query

The Remaining SLA Time collector is specific to JIRA ServiceDesk and requires that your JIRA Cloud account or JIRA Server instance is configured with at least one SLA. This collector will calculate the average SLA time remaining of all JIRA issues returned from the JQL query. With the right JQL this could be used to track an SLA risk factor or SLA margin KPI.

To configure a Remaining SLA Time collector you need to specify the JQL and the name of the SLA.

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