• jql ¬†- a ServiceClarity JQL filter to find the JIRA issues of interest

  • sla ¬†- the name of the JIRA ServiceDesk SLA


  • The % SLA overrun of JIRA ServiceDesk issues returned by the JQL query

The % SLA Overrun collector is specific to JIRA ServiceDesk and requires that your JIRA Cloud account or JIRA Server instance is configured with at least one SLA. This collector will calculate the % of overrun on SLAs that have been breached,  depending on the JIRA issues returned from the JQL query. With the right JQL this could be used to monitor a quality/performance KPI.

To configure a % SLA Overrun collector you need to specify the JQL and the name of the SLA.

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