jql- a ServiceClarity JQL filter to find the JIRA issues of interest
paused.states- a list of JIRA workflow states that are considered to be “on hold”, e.g. ‘Waiting for customer’,‘In Review’
The average time spent, in minutes, in one or more workflow states - defined by the paused.states option - of JIRA issues returned by the JQL query
Mean Time On Hold collector requires that your JIRA Cloud account or JIRA Service installation has the JIRA Charts plugin enabled. This collector will count the average time that all JIRA issues returned by the JQL query spend in one or more designated “paused” stages of the JIRA workflow. Simply define the list of workflow states that indicate work has paused and a JQL query that finds recently completed work to track a mean time spent blocked KPI.
To configure a Mean Time On Hold collector you need to specify the JQL and the list of workflow statuses that are considered to be “paused”.