jql- a ServiceClarity JQL filter to find the JIRA issues of interest
paused.states- a list of JIRA workflow states that are considered to be “on hold”, e.g. ‘Waiting for customer’,‘In Review’
SUMof all time spent, in minutes, in one or more workflow states - defined by the paused.states option - of JIRA issues returned by the JQL query
Total Time On Hold collector requires that your JIRA Cloud account or JIRA Service installation has the JIRA Charts plugin enabled. This collector will count the total time that all JIRA issues returned by the JQL query spend in one or more designated “paused” stages of the JIRA workflow. Simply define the list of workflow states that indicate work has paused and a JQL query that finds recently completed work to track a time spent blocked KPI.
To configure a Total Time On Hold collector you need to specify the JQL and the list of workflow statuses that are considered to be “paused”.