• jql  - a ServiceClarity JQL filter to find the JIRA issues of interest


  • The average time spent, in minutes, to respond to newly created issues calculated from the JIRA issues returned by the JQL query

Time To Respond collector requires that your JIRA Cloud account or JIRA Service installation has the JIRA Charts plugin enabled. This collector will calculate the average time that it took for an assignee to respond to issues returned by the JQL query creating a mean time to response KPI.

To configure a Time To Respond collector you need to specify the JQL that finds the target JIRA issues, for example tracking the response time of issues newly created on any given date would enable you to aggregate daily values to weekly and monthly trends in response time.

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