• jql  - a ServiceClarity JQL filter to find the JIRA issues of interest


  • The aggregate SUM  of all time spent, in seconds, recorded by assignees against the JIRA issues returned by the JQL query

The Recorded Time Spent collector requires that the assignee of a JIRA issue records their time using the standard JIRA field: Time spent. This collector will calculate the total time (in seconds) recorded by the assignee against all the JIRA issues returned by the JQL query. The recorded time spent can be used directly as an effort or billable hours KPI or combined with other data to calculate an actual vs estimates KPI.

To configure a Recorded Time Spent collector you need to specify the JQL that finds the target JIRA issues, in general the total time spent is best calculated after JIRA issues have been resolved - when all work is completed. Tracking the time spent of resolved issues on any given date would enable you to aggregate daily values to weekly and monthly trends.

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