How to Backdate a KPI

Prerequisites

• User must be logged in.

• A connection to a source must already be established.

• A KPI must be created within this connection.

Steps

1. Open https://app.serviceclarity.com/connections.html

2. Select the connection that contains the KPI to be backdated.

3. Click the KPI title to be backdated

4. Click the Edit Data Collection button

5. Within the KPI data collection configuration select Collect Historical Data. Choosing 1 week, 1 month, 3 months, 6 months, 9 months or 1 year of historical data collection.

The data collection will begin with feedback on progress. You can come back to this KPI later to check the status.