- User must be logged in.
- A connection to a source must already be established.
- A KPI must be created within this connection.
- Open https://app.serviceclarity.com/connections.html
- Select the connection that contains the KPI to be backdated.
- Click the KPI title to be backdated
- Click the Edit Data Collection button
- Within the KPI data collection configuration select Collect Historical Data. Choosing 1 week, 1 month, 3 months, 6 months, 9 months or 1 year of historical data collection.
The data collection will begin with feedback on progress. You can come back to this KPI later to check the status.