- User must be logged in.
- A connection to a source must already be established.
- A metric must be created within this connection.
- Open https://app.serviceclarity.com/connections.html
- Select the connection that contains the metric to be backdated.
- Expand the Metrics panel and click the metric title.
- Under Recent Collection History a graph will be visible.
- Click the Collect button.
- A Collect Live Metrics window will pop up. You can then choose to calculate from: Today, Past 7 Days, Past 30 Days, From: A Specific Date, To: A Specific Date
- Click the Confirm button.
- Once it has finished calculating, select Close.
The recalculated data has now been collected.