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Working with ServiceClarity KPIs
Working with ServiceClarity KPIs
Working with metrics and KPIs within ServiceClarity
9 articles in this collection
Written by
Emma Foster
and
Roger Wallace
Average Time to Resolve Stories KPI
Measure human effort and maximise productivity
Written by
Emma Foster
Updated over a week ago
ServiceClarity KPIs
Working with KPIs - KPIs explained
Written by
Roger Wallace
Updated over a week ago
A simple KPI example
Working with KPIs
Written by
Emma Foster
Updated over a week ago
How to handle with missing data
Checking for missing data in your KPI formula
Written by
Roger Wallace
Updated over a week ago
KPI metadata
Surfacing metadata with KPI Breakdowns
Written by
Roger Wallace
Updated over a week ago
Aggregating data in KPIs
Calculate the latest, maximum and average values for KPIs
Written by
Roger Wallace
Updated over a week ago
Building predictive KPIs
Reuse KPIs in your library to create new KPIs
Written by
Roger Wallace
Updated over a week ago
Drill into your data with KPI breakdowns
How to create a KPI from breakdown metadata
Written by
Roger Wallace
Updated over a week ago
Software Quality
Our Top 14 Software Quality KPIs
Written by
Emma Foster
Updated over a week ago