Working with ServiceClarity KPIs

Working with metrics and KPIs within ServiceClarity

9 articles in this collection
Written by Emma Foster and Roger Wallace

Average Time to Resolve Stories KPI

Measure human effort and maximise productivity

Written by Emma Foster
Updated over a week ago

ServiceClarity KPIs

Working with KPIs - KPIs explained

Written by Roger Wallace
Updated over a week ago

A simple KPI example

Working with KPIs

Written by Emma Foster
Updated over a week ago

How to handle with missing data

Checking for missing data in your KPI formula

Written by Roger Wallace
Updated over a week ago

KPI metadata

Surfacing metadata with KPI Breakdowns

Written by Roger Wallace
Updated over a week ago

Aggregating data in KPIs

Calculate the latest, maximum and average values for KPIs

Written by Roger Wallace
Updated over a week ago

Building predictive KPIs

Reuse KPIs in your library to create new KPIs

Written by Roger Wallace
Updated over a week ago

Drill into your data with KPI breakdowns

How to create a KPI from breakdown metadata

Written by Roger Wallace
Updated over a week ago

Software Quality

Our Top 14 Software Quality KPIs

Written by Emma Foster
Updated over a week ago