Working with JIRA

JIRA data checklist

Explore what is possible with your JIRA data with these simple checks

Written by Roger Wallace
Updated over a week ago

Get the most out of your JIRA data

Using JIRA's query language to get the best you can from the data you have

Written by Roger Wallace
Updated over a week ago

How to connect ServiceClarity to Jira

Get connected to your JIRA system

Written by Emma Foster
Updated over a week ago

JIRA Workflow

How to use JIRA workflow to get the KPIs you want

Written by Roger Wallace
Updated over a week ago

ServiceClarity date functions for JQL

Write reusable JQL for historic data collection with ServiceClarity date functions

Written by Roger Wallace
Updated over a week ago

How to write JQL to obtain historical data

Build KPIs from your JIRA history through carefully crafted JQL

Written by Roger Wallace
Updated over a week ago

ServiceClarity variables for JQL

Simplify and reuse your JQL with ServiceClarity 'variables'

Written by Roger Wallace
Updated over a week ago

JIRA Issue Counter

Track JIRA issues over time using ServiceClarity and JQL

Written by Roger Wallace
Updated over a week ago

Active JIRA Users Counter

Track your JIRA usage

Written by Roger Wallace
Updated over a week ago

Active Projects Counter

Track your active and dead projects

Written by Roger Wallace
Updated over a week ago

Recorded Time Spent

Track billable time. Compare actuals vs estimates.

Written by Roger Wallace
Updated over a week ago

Estimated Time

Track work in progress and effort remaining

Written by Roger Wallace
Updated over a week ago

Custom Field Value

Track story points, t-shirt sizing or any custom numeric JIRA field

Written by Roger Wallace
Updated over a week ago

Total Time To Resolve (CHARTS)

Are we taking too long? Are we getting faster?

Written by Roger Wallace
Updated over a week ago

Time To Respond (CHARTS)

How long on average is work waiting to start?

Written by Roger Wallace
Updated over a week ago

Total Time On Hold (CHARTS)

What is the total time wasted?

Written by Roger Wallace
Updated over a week ago

Mean Time On Hold (CHARTS)

How long on average is work delayed?

Written by Roger Wallace
Updated over a week ago

Mean Time To Resolve (CHARTS)

Quickly track how long things are taking

Written by Roger Wallace
Updated over a week ago

Count In State(s) (CHARTS)

Track JIRA issues that are bouncing

Written by Roger Wallace
Updated over a week ago

Time Spent In State(s) (CHARTS)

How long are things taking? How long they are waiting?

Written by Roger Wallace
Updated over a week ago

Elapsed SLA Time (Service Desk)

Track the average time elapsed for SLAs

Written by Roger Wallace
Updated over a week ago

% SLA Remaining (Service Desk)

Track the time remaining for SLAs

Written by Roger Wallace
Updated over a week ago

% SLA Overrun (Service Desk)

Track SLA overrun

Written by Roger Wallace
Updated over a week ago

Remaining SLA Time (Service Desk)

Track the average time remaining for SLAs

Written by Roger Wallace
Updated over a week ago