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Working with JIRA
Working with JIRA
How to get the best data you can from JIRA
24 articles in this collection
Written by
Emma Foster
and
Roger Wallace
JIRA data checklist
Explore what is possible with your JIRA data with these simple checks
Written by
Roger Wallace
Updated over a week ago
Get the most out of your JIRA data
Using JIRA's query language to get the best you can from the data you have
Written by
Roger Wallace
Updated over a week ago
How to connect ServiceClarity to Jira
Get connected to your JIRA system
Written by
Emma Foster
Updated over a week ago
JIRA Workflow
How to use JIRA workflow to get the KPIs you want
Written by
Roger Wallace
Updated over a week ago
ServiceClarity date functions for JQL
Write reusable JQL for historic data collection with ServiceClarity date functions
Written by
Roger Wallace
Updated over a week ago
How to write JQL to obtain historical data
Build KPIs from your JIRA history through carefully crafted JQL
Written by
Roger Wallace
Updated over a week ago
ServiceClarity variables for JQL
Simplify and reuse your JQL with ServiceClarity 'variables'
Written by
Roger Wallace
Updated over a week ago
JIRA Data Collectors
JIRA Issue Counter
Track JIRA issues over time using ServiceClarity and JQL
Written by
Roger Wallace
Updated over a week ago
Active JIRA Users Counter
Track your JIRA usage
Written by
Roger Wallace
Updated over a week ago
Active Projects Counter
Track your active and dead projects
Written by
Roger Wallace
Updated over a week ago
Recorded Time Spent
Track billable time. Compare actuals vs estimates.
Written by
Roger Wallace
Updated over a week ago
Estimated Time
Track work in progress and effort remaining
Written by
Roger Wallace
Updated over a week ago
Custom Field Value
Track story points, t-shirt sizing or any custom numeric JIRA field
Written by
Roger Wallace
Updated over a week ago
Total Time To Resolve (CHARTS)
Are we taking too long? Are we getting faster?
Written by
Roger Wallace
Updated over a week ago
Time To Respond (CHARTS)
How long on average is work waiting to start?
Written by
Roger Wallace
Updated over a week ago
Total Time On Hold (CHARTS)
What is the total time wasted?
Written by
Roger Wallace
Updated over a week ago
Mean Time On Hold (CHARTS)
How long on average is work delayed?
Written by
Roger Wallace
Updated over a week ago
Mean Time To Resolve (CHARTS)
Quickly track how long things are taking
Written by
Roger Wallace
Updated over a week ago
Count In State(s) (CHARTS)
Track JIRA issues that are bouncing
Written by
Roger Wallace
Updated over a week ago
Time Spent In State(s) (CHARTS)
How long are things taking? How long they are waiting?
Written by
Roger Wallace
Updated over a week ago
Elapsed SLA Time (Service Desk)
Track the average time elapsed for SLAs
Written by
Roger Wallace
Updated over a week ago
% SLA Remaining (Service Desk)
Track the time remaining for SLAs
Written by
Roger Wallace
Updated over a week ago
% SLA Overrun (Service Desk)
Track SLA overrun
Written by
Roger Wallace
Updated over a week ago
Remaining SLA Time (Service Desk)
Track the average time remaining for SLAs
Written by
Roger Wallace
Updated over a week ago