Prerequisites

  • User must be logged in.
  • A connection to a source must already be established.
  • A metric must be created within this connection.

Steps

  1. Open https://app.serviceclarity.com/connections.html
  2. Select the connection that contains the metric to be backdated.
  3. Expand the Metrics panel and click the metric title.
  4. Under Recent Collection History a graph will be visible.
  5. Click the Collect button.
  6. A Collect Live Metrics window will pop up. You can then choose to calculate from: Today, Past 7 Days, Past 30 Days, From: A Specific Date, To: A Specific Date
  7. Click the Confirm button.
  8. Once it has finished calculating, select Close.

The recalculated data has now been collected.

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