Working with JIRA

How to get the best data you can from JIRA

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24 articles in this collection
Written by Roger Wallace
JIRA Data Collectors

JIRA Issue Counter

Track JIRA issues over time using ServiceClarity and JQL
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Written by Roger Wallace
Updated over a week ago

Active JIRA Users Counter

Track your JIRA usage
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Written by Roger Wallace
Updated over a week ago

Active Projects Counter

Track your active and dead projects
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Written by Roger Wallace
Updated over a week ago

Recorded Time Spent

Track billable time. Compare actuals vs estimates.
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Written by Roger Wallace
Updated over a week ago

Estimated Time

Track work in progress and effort remaining
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Written by Roger Wallace
Updated over a week ago

Custom Field Value

Track story points, t-shirt sizing or any custom numeric JIRA field
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Written by Roger Wallace
Updated over a week ago

Total Time To Resolve (CHARTS)

Are we taking too long? Are we getting faster?
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Written by Roger Wallace
Updated over a week ago

Time To Respond (CHARTS)

How long on average is work waiting to start?
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Written by Roger Wallace
Updated over a week ago

Total Time On Hold (CHARTS)

What is the total time wasted?
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Written by Roger Wallace
Updated over a week ago

Mean Time On Hold (CHARTS)

How long on average is work delayed?
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Written by Roger Wallace
Updated over a week ago

Mean Time To Resolve (CHARTS)

Quickly track how long things are taking
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Written by Roger Wallace
Updated over a week ago

Count In State(s) (CHARTS)

Track JIRA issues that are bouncing
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Written by Roger Wallace
Updated over a week ago

Time Spent In State(s) (CHARTS)

How long are things taking? How long they are waiting?
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Written by Roger Wallace
Updated over a week ago

Elapsed SLA Time (Service Desk)

Track the average time elapsed for SLAs
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Written by Roger Wallace
Updated over a week ago

% SLA Remaining (Service Desk)

Track the time remaining for SLAs
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Written by Roger Wallace
Updated over a week ago

% SLA Overrun (Service Desk)

Track SLA overrun
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Written by Roger Wallace
Updated over a week ago

Remaining SLA Time (Service Desk)

Track the average time remaining for SLAs
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Written by Roger Wallace
Updated over a week ago